Crisis Responders

Position Summary

Crisis Responders are responsible for immediate, mobile response to requests from emergency and police services within Guelph and Wellington County. Volunteer duties include the provision of short-term emotional support and assistance to victims of crime, trauma, or other tragic circumstances. Crisis Responders also provide service by telephone and ensure appropriate options and/or referrals are available to victims. Volunteers are to conduct themselves and perform duties in accordance with the policies and procedures of Victim Services Wellington.

A Crisis Responder is accountable to Program Coordinators and/or the Executive Director.

The Duties

The duties of a Crisis Responder include:

  • Participate in 4 eight hour shifts per month
  • Respond immediately to requests from police or other emergency personnel by attending on site, at an alternative location, or by telephone as appropriate
  • Provide emotional support and assistance to each victim as needed
  • Arrange for transportation and/or shelter as needed
  • Assist victim in identifying immediate and long-term needs. Provide information, referrals and advocacy as necessary
  • Follow-up with victims after initial contact to provide further support, determine status, and identify any further assistance which may be required.