519.824.1212 ext 7304 | Donate
Stepping stones through water

Position Requirements

  • Mature, responsible, 20+ years of age
  • Good communication, interpersonal, and problem solving skills
  • Knowledge and understanding of victim issues
  • Successful completion of 50 hours of required training, including eLearning
  • Able to commit to 1 year of service and the minimum monthly shift requirements
  • Satisfactory reference and criminal records check with no outstanding issues before the courts
  • Valid driver's license and access to a reliable vehicle
  • Cell phone and email


Crisis Responders are responsible for immediate, mobile response to requests from emergency and police services within Guelph and Wellington County. Volunteer duties include the provision of short-term emotional support and assistance to victims of crime, trauma, or other tragic circumstances. Crisis Responders also provide service by telephone and ensure appropriate options and/or referrals are available to victims. Volunteers are to conduct themselves and perform duties in accordance with the policies and procedures of Victim Services Wellington.

A Crisis Responder is accountable to Program Coordinators and/or the Executive Director.


The duties of a Crisis Responder include:

  • Participate in 4 eight hour shifts per month
  • Respond immediately to requests from police or other emergency personnel by attending on site, at an alternative location, or by telephone as appropriate
  • Provide emotional support and assistance to each victim as needed
  • Arrange for transportation and/or shelter as needed
  • Assist victim in identifying immediate and long-term needs. Provide information, referrals and advocacy as necessary
  • Follow-up with victims after initial contact to provide further support, determine status, and identify any further assistance which may be required.
  • Must live in Wellington County
  • Must be over 20 years of age
  • Must have access to a vehicle & have a valid driver's license
  • Must complete 50 hours of in class training & e-learning
  • 1 year commitment
  • Must have a cell phone and email
  • No experience necessary
  • Must commit to 4 eight hour shifts/month