HOW YOU CAN MAKE A DIFFERENCE
VOLUNTEER CRISIS RESPONDERS
POSITION SUMMARY
Crisis Responders are responsible for immediate, mobile response to requests from emergency and police services within Guelph and Wellington County. Volunteer duties include the provision of short-term emotional support and assistance to victims of crime, trauma, or other tragic circumstances. Crisis Responders also provide service by telephone and ensure appropriate options and/or referrals are available to victims. Volunteers are to conduct themselves and perform duties in accordance with the policies and procedures of Victim Services Wellington.
Accountable to: Victim Services Wellington (VSW) Staff, Executive Director
POSITION REQUIREMENTS
- Must live in Wellington County
- Must be 20 years of age or older
- Must have access to a reliable vehicle & possess a valid G Class driver's license
- Must complete 50 hours of in class training & e-learning
- 1 year commitment
- Must have a cell phone and email
- No experience necessary
- Must commit to 4 eight-hour ON CALL shifts/month
THE DUTIES
The duties of a Crisis Responder include:
- Participate in 4 eight hour shifts per month
- Respond immediately to requests from police or other emergency personnel by attending on site, at an alternative location, or by telephone as appropriate
- Provide emotional support and assistance to each victim as needed
- Arrange for transportation and/or shelter as needed
- Assist victim in identifying immediate and long-term needs. Provide information, referrals and advocacy as necessary
- Follow-up with victims after initial contact to provide further support, determine status, and identify any further assistance which may be required.
VOLUNTEER DISPATCH
POSITION SUMMARY
The Volunteer Dispatcher (VD) is primarily responsible for providing support to Crisis Responder Volunteers. VD act as initial contact for Police and other Emergency Services within Guelph and Wellington County. Volunteer duties include ensuring an immediate, mobile response by dispatching volunteers upon requests for service and acting as a contact for referral sources for Crisis Responder volunteers. VD are expected to conduct themselves and perform duties in accordance with the policies and procedures of Victims Services Wellington.
Accountable to: Victim Services Wellington (VSW) Staff, Executive Director
POSITION REQUIREMENTS
- Must be 20 years of age or older
- Must complete E-Learning & 16 hours of in class training
- 1 year commitment
- Must have a cell phone, email and Laptop/Tablet – ability to use shared google drive
- No experience necessary
- Must commit to one shift block per month.
THE DUTIES
The duties of a Crisis Responder include:
- Respond immediately to requests from Police or other Emergency Personnel by dispatching Crisis Responder volunteers to attend on site, at an alternative location, or by telephone as appropriate.
- Provide support, information, and consultation to Crisis Responder volunteers while on call.
- Act as liaison between Emergency Services and other Community Agencies during duration of crisis call as required.
- Report any victim or emergency personnel complaints regarding volunteer assistance or program service to VSW Staff.
- Be available as a contact for volunteers during designated shift and ensure that volunteers have responded to requests for service and returned home safely.